Refund policy

At Mirei Maison, we want you to feel confident in every purchase. If your order is not the right fit, please review the following return and refund guidelines.

Returns

We accept returns requested within 14 days of delivery. To be eligible for a return, the candle must be:

  • Unused and unburned

  • In its original packaging

  • In the same condition in which it was received

  • Accompanied by the order number or other proof of purchase

Candles that have been burned, used, altered, or returned without their original packaging cannot be accepted.

To request a return, contact us at mirei.maison@gmail.com with your name, order number, and the item you wish to return. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs when returning an item because of fragrance preference, a change of mind, or another reason unrelated to an error by Mirei Maison.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Mirei Maison is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive the wrong item, contact us at mirei.maison@gmail.com as soon as possible.

Include your order number and clear photographs of the item and its packaging so we can evaluate the issue. If the claim is approved, Mirei Maison will provide a replacement or refund at no additional cost to you.

Please do not discard a damaged item or its packaging until we have completed our review.

Lost or Missing Packages

Once an order has been transferred to the shipping carrier, its delivery is handled by the carrier and is outside Mirei Maison’s direct control.

If your tracking information shows that your package was delivered but you cannot locate it, please check the delivery area, confirm the shipping address on your order, and contact the carrier directly to open a missing-package report. Mirei Maison is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

If the carrier confirms that your package was lost in transit, or if the tracking information has not updated for an extended period, please contact us at mirei.maison@gmail.com with your order number and carrier claim information. We will review the circumstances and assist with the next steps when possible.

Customers are responsible for providing a complete and accurate shipping address at checkout. Mirei Maison is not responsible for delivery issues caused by an incorrect or incomplete address submitted with the order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit-card provider to process and post the refund. Original shipping charges are nonrefundable.

Items returned in a used, burned, damaged, or otherwise ineligible condition will not qualify for a refund.

Final-Sale Items

Gift cards and items specifically marked “final sale” are not eligible for returns or refunds, except when an item arrives damaged, defective, or incorrect.

Contact Us

For questions or assistance with a return, refund, or order concern, please contact:

Mirei Maison
mirei.maison@gmail.com