Shipping policy

Thank you for shopping with Mirei Maison. Please review the following information regarding order processing, shipping, delivery, and package concerns.

Order Processing

Orders are processed within [2–4 business days], excluding weekends and holidays. Processing time refers to the time required to prepare and package an order before it is transferred to the shipping carrier.

During product launches, holidays, sales, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Once an order has shipped, you will receive a confirmation email containing tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

Any free-shipping promotions will be subject to the terms displayed at the time of purchase. Unless otherwise stated, shipping charges are nonrefundable.

Estimated Delivery Times

Delivery estimates are displayed at checkout and begin after the order has been processed and transferred to the carrier. These estimates are provided by the shipping carrier and are not guaranteed delivery dates.

Mirei Maison cannot guarantee delivery by a particular date and is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, holidays, or other circumstances outside our direct control.

Shipping Locations

Mirei Maison currently ships to addresses within [the United States].

We do not currently ship to [P.O. boxes, APO/FPO addresses, U.S. territories, or international addresses.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us immediately at mirei.maison@gmail.com . We will attempt to update the address if the order has not yet been processed or shipped, but changes cannot be guaranteed.

Mirei Maison is not responsible for delivery issues, delays, or losses caused by an incorrect or incomplete address submitted by the customer.

Returned-to-Sender Packages

If an order is returned to Mirei Maison because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to retrieve the package, we will contact you after receiving it.

The customer may be responsible for the cost of reshipping the order. Original shipping charges are nonrefundable. If a refund is approved instead of reshipment, eligible product costs will be refunded after the returned items have been inspected.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at mirei.maison@gmail.com. We will make a reasonable effort to accommodate the request, but changes and cancellations are not guaranteed once processing has begun.

Orders that have already shipped cannot be changed or canceled.

Lost or Missing Packages

Once an order has been transferred to the shipping carrier, its delivery is handled by the carrier and is outside Mirei Maison’s direct control.

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location and any secure package areas.
Confirm that the shipping address on your order is correct.
Check with household members, neighbors, or building management.
Contact the shipping carrier directly to open a missing-package report.

Mirei Maison is not responsible for packages lost or stolen after the carrier has confirmed delivery.

If the carrier confirms that your package was lost in transit, or the tracking information has not updated for an extended period, contact us at mirei.maison@gmail.com with your order number and carrier claim information. We will review the circumstances and assist with the next steps when possible.

Damaged Packages

Please inspect your order upon delivery. If an item arrives damaged, contact us at mirei.maison@gmail.com as soon as possible with:

Your name and order number
Photographs of the damaged item
Photographs of the shipping box and packaging
A description of the damage

Please retain the item and all original packaging until we have completed our review. Approved claims may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Multiple Shipments

Items from the same order may occasionally be shipped separately. If your order is divided into multiple shipments, you may receive a separate tracking number for each package. You will not be charged additional shipping fees unless otherwise communicated and approved.